Política de reembolso

Return & Refund Policy

At Menphi, we are committed to providing a simple and risk-free shopping experience.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be in the same condition as received

  • Unused and in its original packaging

  • Proof of purchase is required

Free Return Shipping

We offer free return shipping on all eligible returns.
Once your return request is approved, we will provide a prepaid return label.

No Restocking Fees

We do not charge any restocking fees — ever.

No Final Sale Items

All items purchased from Menphi are eligible for return within the 30-day window.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: 5–10 business days

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at support@menphi.com so we can resolve the issue as quickly as possible.

Exchanges

We currently do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

Contact

For any return or refund inquiries, please contact us at:
support@menphi.com